FAQ
ABOUT

What is 3D audio?
Because humans are binaural, meaning we have two ears, we are able to localise sound by comparing how each ear receives a sound slightly differently. ‘Binaural audio’, or ‘3D audio’, refers to processing or recording audio in a way that mimics this human sound localization. The goal is to trick your brain in to believing that the sounds are surrounding you in a 3D audio soundscape. Binaural audio is designed for playback on headphones.

Why is there a volume test near the beginning of the recording?
We like to use a large dynamic range in our recordings to create a realistic representation of the real world. However, the loud moments can be sudden and unpredictable, so we therefore play you a volume test that is a similar volume to the loudest moment in our production.

The volume test helps you set your listening volume to a) ensure you do not need to adjust your volume during playback, and b) to help protect your hearing.

Simply set your listening volume during the volume test so that it is not uncomfortably loud. Afterward, for your safety, it is advised that you avoid raising the volume during playback.

Why isn’t there a volume test for the children’s stories?
Our children’s stories have a smaller dynamic range, so the volume test is not required.

Which headphones should I use?
The headphones will likely not matter as much as your listening environment. For best results, listen in a quiet environment or use noise cancelling headphones.

On what do you base your age recommendations?
Our age recommendations are self-determined and voluntary, usually based on similar criteria to mpaa film ratings. They exist as a guide only.

What file formats do you offer?
High quality 320kbps Mp3.

PURCHASES

When will my payment be processed for a personalized version?
Your payment will be processed immediately and you will have 14 days to cancel as per out Terms and Conditions.

What payment methods do you accept?
We currently offer both Stripe and PayPal, your choice! Both are securely handled and no financial details are shared with us.

Can I use a credit card?
Yes, both Stripe and PayPal accept credit cards. Both are securely handled and no financial details are shared with us.

Will I be charged VAT?
New EU regulation for 2015 means that purchases made in EU countries will be subject to VAT.

What is the return policy?
As per our Terms and Conditions, you may cancel your order within 14 days of purchase if you have not yet begun your download. Once you have begun downloading the product, refunds will not be offered due to the nature of the product.

OPPORTUNITIES

Do you accept script submissions?
Not currently, but we may begin doing so soon. If we start accepting script submissions we will announce it on social media.

Can I act in one of your productions?
We don’t accept unsolicited demos, however we may occasionally post an open call for specific characters. When an open call is posted on the news page, you may submit an audition.

Can I work or intern at The Owl Field?
We do not currently have any paid positions available, but if an opportunity is posted we will share it on social media. An internship may be available with respect to helping us build a better social media presence; feel free to get in touch!

WEBSITE

Can you contact me when a new production is posted?
To keep up to date with all the latest news and releases, you can join our newsletter, or connect with us on social media.

How can I report an issue with the website?
Thanks for the help! Please use the contact form.