FAQ
ABOUT

What is 3D audio?
Because humans are binaural, meaning we have two ears, we are able to localise sound by comparing how each ear receives a sound slightly differently. ‘Binaural audio’, or ‘3D audio’, refers to recording or processing audio in a way that mimics this human sound localisation. The goal is to trick your brain into believing that the sounds are surrounding you in a 3D audio soundscape. Binaural audio is designed for playback on headphones.

Why is there a volume test near the beginning of the recording?
We like to use a large dynamic range in our recordings to create a realistic representation of the real world. However, the loud moments can be sudden and unpredictable, so we therefore play you a volume test that is a similar volume to the loudest moment in our production.

The volume test helps you set your listening volume to a) ensure you do not need to adjust your volume during playback, and b) to help protect your hearing.

Simply set your listening volume during the volume test so that it is not uncomfortably loud. Afterward, it is advised that you avoid raising the volume during playback.

Which headphones should I use?
Higher quality headphones will of course produce a more immersive experience as the soundscape will sound more realistic, but just as important is your listening environment. For best results, listen in a quiet environment or use noise cancelling headphones.

On what do you base your age recommendations?
We provide age recommendations as a guide only, they are self-determined and voluntary, usually based on similar criteria to mpaa film ratings.

What file formats do you offer?
High quality 320kbps Mp3.

PURCHASES

What payment methods do you accept?
We currently offer both Stripe and PayPal, your choice! Both are securely handled and no financial details are shared with us.

Can I use a credit card?
Yes, both Stripe and PayPal accept credit cards. Both are securely handled and no financial details are shared with us.

Will I be charged VAT?
EU VAT regulation means that purchases made in EU countries will be subject to VAT.

What is the return policy?
As per our Terms and Conditions, you may cancel your order within 14 days of purchase if you have not yet begun your download. Once you have begun downloading the product, refunds will not be offered due to the nature of the product.

How can I get help with my download?
Have a look at this Download Help page.

SERVICES & OPPORTUNITIES

Do you provide services?
Yes! We have completed numerous private commissions for both multi-national corporations and small businesses. Please contact us with details on your project to enquire about a commission.

Can you produce 3D sound, 5D sound, and 8D sound?
Of course. Especially given that these are, in fact, all the same exact thing! 8D might sound fancier than 3D, but it’s just a little marketing magic. We consistently use the most cutting edge production tools and we can assure you there remains only three dimensions.

Can I submit my script or acting reel?
We would prefer not to receive unsolicited submissions, so please do not send content if we haven’t asked for it. We do like meeting writers, however, so feel free to introduce yourselves and link to your profile on your agency’s site.

WEBSITE

Can you contact me when a new production is posted?
To keep up to date with all the latest news and releases, you can join our newsletter, or connect with us on social media.

How can I report an issue with the website?
Thanks for the help! Please use the contact form.